Name: Your Mind

Thank you very much for delivering flowers to my daughter in Beijing yesterday. The delivery was done with extraordinary persistence and professionalism. I did not have her address in Chinesee characters and was nervous about the English address being understood. The delivery driver and one of the head office staff went to great lengths to ensure the delivery was successful. On top of that the flowers were beautiful. Great service!

Beautiful flowers, presented so well and delivered so fast. Thank you!

I ordered a TerryBear and 12 Roses package. I email ahead asking if it's possible to change the 12 Pink Roses to 12 Red Roses and the reply telling to add on the comment before paying/checkout. So I did what I was guided to do. Following is what I wrote on as request and I can't believe they actually type all these instructions on a piece of paper and sent it with the flowers. This is just embarrassing to say the least!!!!

This is the 7th time ive placed an order with this company. Until this order my items were delivered on time and have been of very good quality. I've ordered many flowers, cake, stuffed animals, etc. This order was 2 items I was sending to my daughter for her birthday. Some of the items ask that you order 2 days in advance. I placed my order 4 days in advance to ensure they arrive on the specific day I requested. Only 1 item was delivered. I sent an email to customer service asking about the missing items. Within a few minutes I received an email telling me my order was delivered. I responded to that email once again stating I didn't receive all the items I ordered. A few hours later I received an email saying they were sending out the remainder of my order. While I appreciate them correcting the order. I have no idea when it will actually arrive. In addition I had to place a late order with another company at additional cost to ensure my daughter received a gift on her actual birthday.

Thank you.