Payment FAQs

What currency do your charge?
Please note that all transactions will be charged in US currency (USD) only, in the short run, we expect to provide more currency options for our valued customers.

Is it safe to use your credit card on Chinaflower214.com?
Yes, shopping at Chinaflower214.com is very safe. Our credit card transaction is processed by a third party – Skrill (Moneybookers), which authorized by the Financial Service Authority of UK and is the one of most popular and safe internet banking provider. When you shop with us, you can rest assured that your credit card information will be secured to the highest standard.

Can I change the payment method after I submitted order?
If you would like to change your payment method, just log in your account to click the order you want to pay for. click the “Re-pay” button in the order information page, then reselect your preferred payment method to continue your transaction.
Anther way to Repay order - go to https://www.chinaflower214.com/ordertracking.asp, fill enter your order id and the email address used on the order. Then you will find “Re-pay” button in the order information page. Click repay it.

Can I use other currencies than USD credit card?
Yes, all major international credit cards are accepted and they would made currency exchange for you at its rate.

When I can get refund?
Generally, we will deal with refund without two business days.
If you pay through PayPal, the money credit your PayPal account immediately once we refunded, and your will a email from PayPal.
If you pay through Skrill (Moneybookers), this may depend on banks' Terms & Conditions, it takes 5 - 15days to your account.

What is CVC?
When paying via credit card, you are required to input your credit card's CVC number each time you place an order.

CVC (Card Verification Code) is an authentication procedure established by credit card companies to provide greater security for Internet transactions. Also known as CVV (Card Verification Value) or CSC (Card Security Code), this 3 or 4 digit code is different from the standard credit card number, and can be found on the front or back of the credit card depending on the type of card. By entering the code during online transactions, the card holder verifies that the card is currently in their possession, thereby reducing the risk of credit card fraud.

How does CVC work?
The CVC is generated by encrypting the credit card number and expiry date with an encryption key known only to the issuing bank. This number is not stored on a credit card's magnetic stripe, so it cannot be collected during normal offline purchases, and will not appear on any sales receipts or billing statements. As such, the only way to obtain the CVC number is to have the card in one's possession. After entering the CVC during an online transaction, the number is sent to the issuing bank to verify that the card number and CVC match. This validates that the credit card user had the actual physical credit card in hand when they placed the order.

Where can I find the CVC number?
On a Visa or MasterCard, the CVC is a three-digit number located on the back of the card, usually in the signature stripe or to the right of it. On some cards, the CVC number will be printed on the back of the card after a full reprinting of the credit card number, or the last four digits of the credit card number. On an American Express card, the CVC (called the CID on American Express) is a four-digit code located on the front of the card, usually printed (and not embossed) to the right of the credit card number. Please note the CVC number is a different number than your standard credit card number.

Will my CVC number be stored with my credit card profile?
No. For your own security, Chinaflower214 will not save your CVC number in your credit card profile.

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