Name: Love words

Very prompt response pertaining to queries raised via email. In fact, the birthday gift was delivered to my hubby in Shanghai on a wrong date (an oversight - a day earlier) but they admitted their mistake promptly and offered to send another gift on the actual day on a complimentary basis. Thanks for the thoughtfulness and professionalism!

Thank you very much for delivering my gift to my friend as always I appreciate the service that you provide.

Many thanks excellent and prompt service Regards Jasmine Martin

1. My mother-in-law lives in Shanghai and every festival I send her gifts from your website. I made an order for a bouquet and for the first time i am very dissapointed with your company! Because every rose was wrapped in a net which looks like finishing net or the net from fruits that you buy in a market, but nothing like a beautiful wrapping as you used to have before, plus you increased the prices after New Year. If you do increase the price, then at least do not mess up the quality of your gifts! Do you think that roses are like beer bottles to be wrapped in a net???? Well, if you transort them in a net to protect the shape at least make an effort to remove the net when you give it to the recipient! 2. Roses were not fresh, they had lots of spray with shining particles on top to hide the fact that they withered, but we are not stupid. I am very very dissapointed, because the bouquet was for my mother-in-law and now she thinks that I ordered cheap flowers for her! Best regards, Veronika